Privacy Policy 2025

Effective date: April 8th, 2025

AccessMule LLC (“we” or “us”) owns and operates https://accessmule.com (“Site”) and the AccessMule mobile applications and browser extensions (“AccessMule Apps”) on which we provide Access and Password Management services. The Site and AccessMule Apps are together the “Services”.

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY.

For the purposes of this Policy, “Users” means:

“Primary Administrator” means the individual who initially sets up the Service (each a “Primary Administrator”);
“Administrators” means the individuals who operate the technical features available through the Services;
“Users” means the individuals who are employed or affiliated with a company or organization that uses the Services for professional purposes (“Company”).

Primary Administrator and Administrators are together “Administrative Users.”

The data controller for the information you provide or that we collect pursuant to this Privacy Policy is: AccessMule LLC at P.O. Box 2317, Winter Park, FL 32790, USA. If you are in the EU, UK or Switzerland, please see section 9 below to learn more about our participation in the Data Privacy Framework.

1. INFORMATION WE COLLECT

We collect the following types of information:

Personal Data

“Personal Data” is any information relating to a User that identifies or can be used to identify that User, either separately or in combination with other readily available data that is received by us. As a Primary Administrator, you voluntarily provide us this information when you initially establish an account on the Service. As of the effective date of this Privacy Policy, to establish an account for the Company, we ask you to provide all the information necessary to complete the sign-up form available on https://signup.accessmule.com, including the Company’s name, website, address and your name, a work email that may be area or role based, work phone and position.

Company’s Data

“Company’s Data” is all other information added by the Company to operate, track, grant, audit, store, and remove work permissions assigned to Users. Once the Company’s account is established, you (as Primary Administrator) will have the power to freely register, manually or by using integrations with a third-party software, all the other Users and work permissions, providing information such as name, email, role, URL addresses, username, password, and notes.

We, as a Processor of the Company’s Data, are not responsible and have no available methods to validate if the Company’s Data is accurate and represents or not a natural person.

The Company and the Primary Administrator also represent and warrant that they will require Users to read this Privacy Policy.

Finally, when Administrative Users log on to their accounts, we will record their geo-location, IP address and/or unique device identifier and may tie it to their specific account.

We do not knowingly collect Personal Data through the sign-up form on our Site from anyone under age 16. If you are under 16, please do not leave your contact information on our Site. If you are a parent or guardian of a child under 16 years old and you learn that your child has left Personal Data on our Site, please contact us at legal@accessmule.com.

Except as described in this Privacy Policy, we do not request or knowingly receive Personal Data from Users or anyone else who is younger than the age of majority in their place of residence.

In addition, if a User provides us feedback or contacts us (for support, for example), we will collect the data included in the communication.

Usage Information

When an Administrative User uses the Services, we may automatically record certain information from them including IP address or other device address or ID, web browser and/or device type, the actions performed on the Service, and the dates and times of the access or use of the Service. We also collect information regarding the Administrative User interaction with email messages, such as whether they open, click on, or forward a message. This information is gathered from Administrative Users only. We do not collect usage information or email tracking from Users.

Cookies

In order to personalize the Service, we use cookies, or similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you delete them or until they expire. They are unique and allow us to do analytics (as described below) and customization. You can refuse to use cookies by turning them off in your browser. You do not need to have cookies turned on to use most of the Services. You may, however, find that some areas on the Services are slower or do not function at all if cookies are disabled. To learn more about cookies generally, visit https://www.allaboutcookies.org.

Analytics

We use Google Analytics to measure and evaluate access to and traffic on the public area of the Site, and create user navigation reports for our Site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users' and another visitor’s activity on our Site. For more information, see Google Analytics Privacy and Data Sharing.

We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.

You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.

2. HOW WE USE PERSONAL DATA

We use the Personal Data we collect as described above
To customize and analyze the Service.
To enhance your experience of Services.
To verify your eligibility for the Services.
To contact you regarding your account.
To prevent, detect and fight fraud or other illegal or unauthorized activities.

Address ongoing or alleged fraud on or though the Services and our related products and services;
Analyze data to better understand and design countermeasures against fraud;
Retain data related to fraudulent activities to prevent recurrence.

To ensure legal compliance.

Comply with legal requirements;
Assist law enforcement;
Enforce or exercise our rights.

To process your information as described in this Privacy Policy, we rely on the following legal bases:

Legitimate interests: We may use your information where we have legitimate interests to do so. For example, we analyze our users’ behavior to improve the Services, to prevent and detect fraud and misuse, and to market new products and services that we think will interest you;
Consent: From time to time, we may ask for your consent to use your information. You may withdraw your consent at any time by contacting us at legal@accessmule.com.

You may stop receiving promotional emails from us by clicking the unsubscribe link at the bottom of the promotional email. Communications related to important changes on Services are not considered promotional email.

3. HOW WE SHARE PERSONAL DATA

We will not sell, rent, or share Personal Data or Company’s Data with third parties except in the following ways:

We use third-party operational providers to help us operate and improve the Services. These third parties assist us with data hosting and maintenance, analytics, customer care, marketing, payment processing, debt collection and security operations. All of our service providers must adhere to confidentiality obligations that are consistent with this Privacy Policy.
Applicable law may require us and our service providers to disclose your information if: (i) reasonably necessary to comply with a legal process, such as a court order, subpoena or search warrant, government investigation or other legal requirements; or (ii) necessary for the prevention or detection of crime (subject in each case to applicable law).
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
We may ask for your consent to share your information with third parties. When we do, we will make clear why we want to share the information.

4. HOW WE USE AND SHARE USAGE INFORMATION

We use the Usage Information for the following purposes: (i) to monitor the effectiveness of our Service; (ii) to monitor aggregate metrics such as use and demographic patterns; and (iii) to diagnose or fix technology problems reported by our Users or our employees; (iv) to provide usage trends reports (“Trends”) to support recommendation and statistics to our Users. In those cases, the information will be de-identified, and will only be based on general information combined through our algorithms with Usage Information.

Also, you authorize us to use, in aggregated form, the de-identified Usage Information to: (i) create, publish and sell any kind of public or private reports and other informational content; (ii) to assist such parties in understanding our Users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Services; or (iii) for any other business or marketing purposes decided by us.

5. HOW WE PROTECT YOUR INFORMATION

We take the security of your Personal Data and Company’s Data seriously and use appropriate technical, administrative, and physical measures designed to protect your Personal Data against unauthorized or unlawful processing and against accidental loss, destruction or damage. This includes, for example, encryption, firewalls, password protection and other access and authentication controls. We also limit access to Personal Data and Company’s Data to employees who reasonably need access to it to provide products or services to you, or in order to do their jobs. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we may have collected from or about you.

6. HOW LONG WE RETAIN PERSONAL AND COMPANY’S DATA

We retain Personal Data and Company’s Data based on the following criteria:
a) Active Company’s Data: Company’s Data, including permissions under management, users, credentials, and other data currently in use and not deleted on your account. Active Company’s Data is retained for as long as your account is active or until it’s manually removed from your account by an Administrator.
b) Active Company’s Data Backups: AccessMule performs full daily Backups for all Active Company’s Data and store such backups in a Recovery Datacenter for up to 15 days. After 15 days, the Backup is deleted. Based on this flow, any information manually removed from your account by an Administrator will still be retained as part of the Active Company’s Data Backup for up to 15 days.
c) Activity Logs: AccessMule logs relevant actions performed by Users when operating the features offered by the Services. Activity Logs are retained for as long as your account is active, and are part of the Active Company’s Data Backups for up to 15 days.
d) Support Logs: When you create a support ticket, depending on the complexity of the question or request, it may be necessary for engineers on AccessMule’s Technical Support team to prepare and implement special logs that will be used to support you. Those logs may include Company’s Data. Support Logs will be retained for up to 15 days. Logs are part of the Active Company’s Data Backups described in section 6 “b” above and after the deletion from the production environment, Administrator Logs may be part of the Active Company’s Data Backups for up to 15 days.
e) Support Ticket Attachments: When you create a support ticket, our Services give you the option to attach files to the ticket. AccessMule doesn’t expect to receive any sensitive or protected information from Support Ticket Attachments, including any Company’s Data. If you need to submit any proprietary information as an attachment of a Support Ticket, please share that with our Support Team before any submission so you can receive correct instructions. Support Ticket Attachments may be retained for up to 30 days and will not be part of any backup.

As an exception, we may retain Personal and Company’s Data for periods that are longer than the periods described on this Section 6 based on the following reasons:

Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them);
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).

7. YOUR CHOICES ABOUT YOUR INFORMATION

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, you may contact us by opening a new support ticket or emailing us at legal@accessmule.com. At your request, we will have any reference to you deleted or blocked in our database.
As a Primary Administrator, if you want to delete the Personal Data you provided to us in order to have an account with us for the Company you represent, we will need to receive from you the necessary information to set another person with the Company you represent to act as the Primary Administrator. By doing that, you represent and warrant that you obtained the necessary approvals from this person and required him/her to read our Privacy Policy.

You, as a Primary Administrator, may update, correct, or delete your Account information and preferences at any time by opening a new support ticket.

Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may decline to provide Personal Data, in which case we will not be able to establish an account to the Company you represent or provide our Services to your Company.

At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us at legal@accessmule.com.

You also have a right to lodge a complaint with data protection authorities.

This provision does not apply to potential Personal Data that is part of Company’s Data. In this case, the management of the Company’s Data is subject to the Company’s own Privacy Policy, and any request for access, correction or deletion should be made to the Company responsible for the uploading and storage of such data into our Service.

Based on the permissions granted by the Primary Administrator, Administrative Users can at any time update, correct, or delete any information, including potential Personal Data, that is part of the Company’s Data registered, uploaded and stored into our Service.

We have no direct relationship with the Users created by the Company by the upload and storage of the Company’s Data, whose potential Personal Data it may process on behalf of a Company. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data should direct his or her query to the Company or Administrative User they deal with directly.

If the Company requests us to remove the data, we will respond to its request within thirty (30) days. We will delete, amend or block access to any Personal Data and Company’s Data that we are storing only if we receive a written request to do so from the Primary Administrator who is responsible for such Account, unless we have a legal right to retain such Personal Data or Company’s Data. We reserve the right to retain a copy of such data for archiving purposes, or to defend our rights in litigation.

8. CROSS-BORDER DATA TRANSFERS

Sharing of information sometimes involves cross-border data transfers to or from the United States of America and other jurisdictions. For example, when the Services are available to users in the European Economic Area (“EEA”), Personal Data is transferred to the United States. We use the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) and standard contractual clauses approved by the European Commission to validate transfers of EEA residents’ personal information from the EEA to other countries. Standard contractual clauses are commitments between companies transferring personal information of EEA residents to protect the privacy and security of the transferred personal information. Please see Section 9 for information about our participation in the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).

9. OUR PARTICIPATION IN THE DATA PRIVACY FRAMEWORK

AccessMule complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. AccessMule has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. AccessMule has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.

To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

With respect to EU, UK, or Swiss Personal Data received or transferred pursuant to the Data Privacy Frameworks, AccessMule is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Definitions. In this section, the following terms have the following meanings:
“EU Personal Data” means any information relating to a EU User that identifies or can be used to identify that EU User, either separately or in combination with other readily available data that is received by AccessMule in the U.S. from the EEA, UK or Switzerland in connection with the Services, including information provided offline, including Sensitive Personal Data.
“Sensitive Personal Data” means EU Personal Data regarding an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric data that uniquely identifies an individual, physical or mental health, or sexual life or orientation.
“EU User” means a User who resides in the EEA, UK or Switzerland. Data Privacy Framework Principles. AccessMule commits to processing EU Personal Data in accordance with the DPF Principles as follows:

(1) Notice
Prior to collecting EU Personal Data, AccessMule notifies EU Users about the categories of EU Personal Data that AccessMule collects and the purposes for collection and use of their EU Personal Data. AccessMule will only process EU Personal Data in ways that are compatible with the purpose for which AccessMule collected it or for purposes later authorized.
We use the EU Personal Data that we collect from EU Users of the Services as described in this Privacy Policy. Before AccessMule uses EU Personal Data for a purpose that is materially different from the purpose for which AccessMule collected it or that was later authorized, AccessMule will provide EU Users with the opportunity to opt out.

(2) Choice
If AccessMule collects Sensitive Personal Data, we will obtain explicit opt-in consent whenever the DPF requires. AccessMule will obtain opt-in consent before EU Personal Data is disclosed to third parties other than those described in this Privacy Policy, before EU Personal Data is used for a different purpose than that purpose for which it was collected or later authorized, and whenever the DPF requires.
Please see the YOUR CHOICES ABOUT YOUR INFORMATION section above for more information about how to exercise your choices.

(3) Accountability for Onward Transfer
AccessMule shares EU Personal Data collected through the Services as described above.
If AccessMule transfers Personal Data to a third party, AccessMule takes reasonable and appropriate steps to ensure that each third-party transferee processes Personal Data transferred in a manner consistent with AccessMule’s obligations under the DPF Principles. AccessMule will ensure that each transfer is consistent with any notice provided to EU Users and any consent they have given. AccessMule requires a written contract with any third party receiving EU Personal Data that ensures that the third party (i) processes the Personal Data for limited and specified purposes consistent with any consent provided by EU Users, (ii) provides at least the same level of protection as is required by the DPF Principles, (iii) notifies AccessMule if it cannot comply with the DPF; and (iv) ceases processing EU Personal Data or takes other reasonable and appropriate steps to remediate.
As noted above, under certain circumstances, AccessMule may be required to disclose EU Personal Data in response to valid requests by public authorities, including for national security or law enforcement requirements.
AccessMule remains liable under the DPF Principles if an agent processes EU Personal Data in a manner inconsistent with the Principles unless AccessMule is not responsible for the event giving rise to the damage.

(4) Security
AccessMule takes appropriate measures to protect EU Personal Data from loss, misuse and unauthorized access, disclosure, alteration, unavailability and destruction. In determining these measures, AccessMule takes into account the risks involved in the processing and the nature of the EU Personal Data.

(5) Data Integrity and Purpose Limitation
AccessMule takes reasonable steps to ensure that such EU Personal Data is reliable for its intended use, accurate, complete and current. AccessMule adheres to the DPF Principles for as long as it retains EU Personal Data in identifiable form. AccessMule takes reasonable and appropriate measures to comply with the requirement under the DPF to retain EU Personal Data in identifiable form only for as long as it serves a purpose of processing.
AccessMule limits the collection of EU Personal Data to information that is relevant for processing. AccessMule does not process EU Personal Data in a way that is incompatible with the purpose for which it was collected or subsequently authorized by an EU User.

(6) Access
An EU User has the right to access their EU Personal Data and to correct, amend, limit use of or delete the EU Personal Data if the Personal Data is inaccurate or processed in violation of the DPF Principles. AccessMule is not required to grant the rights to access, correct, amend and delete EU Personal Data if the burden or expense of providing access, correction, amendment or deletion is disproportionate to the risks to the EU User’s privacy or if the rights of persons other than the EU User are or could be violated.
Please see the YOUR CHOICES ABOUT YOUR INFORMATION section above for more information about how to exercise your choices.

(7) Recourse, Enforcement, and Liability
In compliance with the DPF Principles, AccessMule commits to resolve complaints about your privacy and our collection or use of your Personal Data transferred to the United States pursuant to the DPF. European Union, UK, and Swiss individuals with Data Privacy Framework inquiries or complaints should first contact AccessMule at legal@accessmule.com.

In compliance with the EU-U.S. DPF and the UK Extension to the EU- U.S. DPF and the Swiss-U.S. DPF, AccessMule commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Data Privacy Framework Annex 1 at https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction.

AccessMule commits to periodically review and verify its compliance with the Data Privacy Framework Principles and to remedy any issues arising out of failure to comply with the DPF Principles. AccessMule acknowledges that its failure to provide an annual self-certification to the U.S. Department of Commerce will remove it from the Department’s list of Data Privacy Framework participants.

10. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you can request a notice disclosing the categories of Personal Data about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. At this time, AccessMule does not share Personal Data with third parties for their direct marketing purposes.

11. CHILDREN UNDER 16

The Services are not intended to be managed by individuals under the age 16. If we become aware that person managing our Services and submitting information is under age 16, we will delete the information as soon as possible. Except as described in this Privacy Policy, we do not request or knowingly receive Personal Data from Users or anyone else who is younger than the age of majority in their place of residence.

12. CHANGES TO THIS PRIVACY POLICY

The Effective Date at the top of this page indicates when this Privacy Policy was last revised. Unless applicable law prevents or a change is needed to protect the privacy or security of our users, we will notify you before any material change takes effect so that you have time to review the changes before they are effective. The previous version of this Privacy Policy will apply until the Effective Date. Your use of the Services after the Effective Date means that you accept the Privacy Policy as revised.

13. QUESTIONS

If you ever have questions about our online Privacy Policy, please contact us via email at legal@accessmule.com.